Privacy policy.

Borders Realty is dedicated to protecting your privacy and safeguarding your personal information. We adhere to the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles outlined therein.

We ensure that all officers, employees, and subcontractors are fully aware of both Borders Realty's and their own obligations under the Act. This is achieved through training, as well as the development and implementation of internal policies to prevent the improper handling of personal information.

This policy applies to all interactions with Borders Realty, whether in person, over the phone, via email, through correspondence, or via our website and social media platforms.

Policy Purpose

• Provide a clear understanding of the types of personal information we collect.
• Clearly communicate how and when we collect, use, disclose, store, and manage personal information.
• Explain the purposes for collecting, using, holding, and disclosing personal information.
• Inform you of how you may access and correct your personal information.
• Outline how to make a complaint and how we will handle it.
• Advise when we may disclose personal information to overseas recipients.
• Enhance operational transparency.

Definitions

• Health Information — Includes any information or opinion regarding the health, disability, or the provision of health services to an individual, as well as personal or genetic information.
• Personal Information — Information or opinions about an identifiable individual, regardless of its accuracy or format.
• Sensitive Information — Includes details about race, religion, political affiliations, sexual orientation, criminal records, and biometric information.

Collection of Personal Information

We collect personal information when necessary for services provided to current or prospective clients. This includes:

• Name, date of birth, residential and postal address.
• Contact details such as email, telephone numbers, and business address.
• Financial information such as employer details and income.

We do not ordinarily collect sensitive information, but there may be instances where such information is provided voluntarily, such as health or relationship details. We collect this only with consent or when legally required.

Personal information is typically collected directly from you, but may also be obtained from third-party sources like credit agencies or tenancy databases.

Use and Disclosure

We use personal information to provide our real estate services, including property sales, rental management, and project marketing. We may disclose personal information to third parties where required to deliver those services — for example to solicitors, government authorities, or tenancy databases — or where required by law.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, and to destroy or de-identify information when it is no longer required.

Access and Correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details on our Contact page. We will respond within a reasonable period.

Complaints

If you believe we have breached the Australian Privacy Principles, you may make a complaint to us in writing. We will investigate and respond promptly. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner.